- We know that you love our products. However, we also understand that online purchases are not always as per your expectations, or you simply changed your mind and you just don’t want it!
- You can initiate a return/refund request with us within 14 days after the product has been delivered to you.
- The reverse shipping and handling costs will be borne by LocknLock India. Customers is not required to pay anything. So you can try our products risk free.
- Following are the terms and conditions under which LocknLock India (Rajprahu Traders Pvt. Ltd.) would accept returns.
Returns & Refunds Terms & Conditions
- Returns claim can be initiated within 14 days, after the product gets delivered.
- Products should not be worn / used.
- Products damaged by customer will not be eligible for returns.
- Product should be in re-saleable condition.
- Returns should be sent in a protective box to avoid damage to the product(s) during transit.
- Return shipment should contain the actual product along with any accessories, original price tags, labels and invoice.
- Returns claim should be raised on our whatsapp number : +919820212649
- Upon receiving the product at our warehouse, we would check the condition of the product for return claim eligibility. A confirmation communication would be sent to the customer through SMS/ email.
Processing of Payment:
- In case the product is damaged/ or has a manufacturing defect/ or customer does not like the product, a refund of the entire order amount will be initiated within 3-4 days of return being received by LocknLock India. The amount will then be processed by our payment bank, which will take 1-6 working days.
- You can either mail us the product or we can arrange a pickup for you.
- 5th Floor, Satya House, Near Dosti Flamingo, Sewri West 400015.